ARCstream Support Options
ARCstream.net
ARCstream has been around for many years. We assist people get started with their streaming devices, downloading apps, set up accounts, and help maintain their devices to keep them updated and working.
​
You were probably recommended here by a friend or family member.
​
There are services available 3rd party services you can sign up for.
There are a few choices available to you at the moment. The options below include streaming through different suppliers who offer thousands of channels with both options.
​
You can select different packages based on your needs.
​
Single stream - Basic Service - Supplier A - this service from Supplier A allows you to stream on one device at a time. You can log into as many devices as you like but can only use one at a time. simple easy and low cost.
This supplier offers many channels from the US, UK, and Canada. This is best for General TV, entertainment, news, movies, etc....Although you can watch Sports, games, events, PPV. We have found, it is not as reliable as the Premium Suppliers below.
​
Whole home -multi-stream - Premium Service - Supplier B - As the name implies, This supplier allows you to use up to 4 devices simultaneously. They have just as many channels as Supplier A but we find them to be more reliable (based on customer feedback) Sports and Events are a high priority for them.
You can log into as many devices as you like but you can only watch a maximum of four streams at the same time.
You cannot share with family or friends or the supplier will lock your account and no refunds will be given.
Premium multistream is great if you're a sports fan or like watching special events. Baseball, Basketball, Football. this service does a great job. You still get all the US, Canadian, and UK TV as well.
​
VOD - Video-On-Demand (optional)
Video on demand allows you to find and watch movies and TV shows when you want. There are many streaming services that are have VOD. (we consider netflicks, hulu and others, VOD services)
You are not getting these paid services but you can subscribe to a similar service that works the same way, by watching shows and movies, when you want.
​
​
​Disclaimers:
We cannot guarantee any content as we do not operate or supply any streaming service ourselves. Please see our disclaimer and further terms below.
​
Ready to sign up?
Pricing is on the red link below.
You'll need to device.
​
Ask yourself 2 questions.
Do I want the Basic or premium supplier?
Do I want with or without Video on demand?
​
Once you know those answers, look at the availability and pricing.
​
Other useful information below.
​
​
How to contact us if you need help.
https://www.arcstream.net/post/how-to-contact-us-help-and-support
​
NEWS
For the latest News, check our our Latest news page on our website.
​
​
Terms and conditions.
Internet Speed
Must have a supported device and HIGH-SPEED INTERNET for streaming.
A speed of AT LEAST 10 Mbps ON THE DEVICE you are using is recommended. A device with available memory and sufficient hardware are required. Any device older than 5 years old is not recommended. You should have 20 Mbps or higher for UHD content.
Refunds
In order to qualify for a refund, you must first follow our support for troubleshooting. You must contact us for assistance. We will only refund if we determine the service is at fault. If you experience issues due to slow connections, internet blocks, ISP throttling or faulty devices you will NOT be refunded as these are out of our control.
Troubleshooting-
9 times out of 10 you can fix issues yourself but following a few simple steps.
If you have a channel not working or buffering, see if it is happening on all channels, this indicates your connection is bad. Unplug your router and devices, check connection and speeds. try again.
Use our support group for instant help. download the Telegram app to your phone.
Telegram App is an instant chat messaging system. Detail below
Cancellation of service
You can cancel your service at any time by click on the cancellation form and filling it out. Cancellations take 48 hours to process during business hours. Do not share your account details. We can cancel your service at any time if you are abusing the ARCstream LIVE service.
​
​
Disclaimer.
*ARCstream LIVE and ARCstreamPLUS are the App names or renamed services. We do not supply any streamed content. This is from 3rd party suppliers. Due to the fact that we have not determined whether these services carry the proper licensing, Consider them unverified services. see our FAQ for more.
​